“I’ve personally worked with SIG for something like ten years. Someone recommended them to us, we had them come out and do a few things, and within a short period of time, we let them take care of all the IT needs we had.

“SIG has made my job immensely easier. They’ve helped us find solutions to issues and problems, increase productivity, increase communications, and make things work.”

Finding cost-effective IT solutions

“When I was working for Emergency Care Incorporated, we had one urgent care center, built two more and needed to establish a network to swing medical records, EKGs, and charts back and forth. We needed to be able to view those at any location, so we needed multiple servers and a wide area network.

“When we first started out, we had to have a way to be able to review charts and medical records from one facility to the next, on a real-time basis.

“Up to that point, we were at a loss of how to do that without implementing what’s called an Electronic Medical Records (EMR). A real honest-to-goodness EMR is a very expensive big deal. We didn’t want to put the money into a true EMR, but we needed an intermediate solution: something doable, but a whole lot less expensive.

“SIG came up with a document imaging system that met our needs. They came up with a solution where we could scan the chart and put it into the document imaging system so a doctor at another facility could instantly read the chart.”

Quick-response IT services around the clock

“We are a 7-day-a-week operation, running from 7:00 in the morning to 10:00 at night. If something went down, and it was a patient’s medical record on the line, I had to have quick and ready turnaround. If a doctor goes in to see a patient and all of a sudden the medical record is unavailable because the computer is down or the server isn’t working, that’s a big deal.

“SIG was ready to be right there to take care of us, nights, weekends, or Sunday mornings. They’re just very reliable, with rapid response — to me that means so much. Customer service means so much, especially when you come in and have to run payroll that morning, and all of a sudden, the server won’t fire up, you can’t connect to the Internet, or any number of issues that are critical.

“I can call and have help from SIG, usually within an hour. That’s so good. Even if they’re on another job, they’ll stop long enough to remote in and sometimes they can fix it in just a few minutes. And if they can’t fix it remotely, they’ll get someone on site real quick.”

IT services for problems big and small

“If you have a number of servers, there’s always something going on. Sometimes the power supply needs replacing, or there’s always some employee that manages to download a virus. SIG is good about coming in and cleaning that stuff up.

“I’m with another group now, but we still use SIG. They’re good people, they’re intelligent, and they take good care of us. They’re just a fine group of folks; very knowledgeable, able to recommend solutions, and they can do it all from the big things to the little things.

“They’re wonderful people; I couldn’t say enough good about them. I like working with them, and highly recommend them.”

– Dean Carr, MBA, CMPE, Administrator of Associated Anesthesiologists

Always there for you

“When I run into a bind, SIG is always there.

“We’ve had a good working relationship with them all these years, and I recommend them highly.

“SIG explains things in a professional but understandable way, not like some contractors who like to talk over your head.

“I’ve worked with our account rep for years. I’ve got her cell number, her business number; I can always get in touch with her.

With payroll, there’s not a lot of room for “Oops”

“Every time I have a payroll problem, I’m glad I have SIG. You can screw up anything in the world but payroll. They understand the urgency.

“We turn our payroll pretty fast, so there’s not a lot of room for ‘Oops.’

“Timesheets come in on Friday. We turn payroll around Monday. It goes to the bank on Tuesday, and checks go out Wednesday. I don’t want to tell boss he can’t have his check till Friday.

“I was in St. Louis once, and we had a payroll problem. We called SIG and got it fixed within the hour. We couldn’t ask for anyone to respond any quicker than they do.

How we got started

“We’ve been with SIG through years of upgrades, starting with general ledger, accounts payable, then moving into other modules through the years.

“They helped us move to Solomon back in 1996. Before that, we had an Oracle database that we couldn’t touch. We had to pay a systems analyst to come in at $100 an hour to change things we could’ve done on our own. I felt so locked down.

“We told SIG what we needed. They demoed the new software for us, walked us through the advantages, helped us set it up, and gave us the source code.

“SIG gave us the flexibility to modify the database on our own. So we don’t have to pay those other guys to come out and make every little change.

“Now we have a lot more flexibility compared to the software we had originally. We have the knowledge to go in, extract data, manipulate it, do everything we need to do.”

–Ann Hartness – Chief Financial Officer – KAMO Power

IT Service with A Heart For the Community

“SIG has been a significant part of Happy Hands for 4 to 5 years. The IT services they provide are wonderful. You can tell they have a heart to give, and a heart for their community.

“IT is a strategic and a critical component for us. We can’t function without it. How do you communicate inside and outside of the organization without it?

“The people at SIG are our IT department. When we moved into our new building they were very helpful setting up our IP addresses, video conferencing, and everything IT for the organization. They’ve been wonderful.

Critical Technology Services

“Technology is such an important thing today. You can’t survive without it. You can’t operate any business without technology, especially when children are involved.

“The technology we have available allows us to serve other schools. We have teachers and administrators come from other states and observe how we do things. We can do that more often now via the technology, without them having to come here.

Strong IT relationships, smooth operations

“As far as my experience with other IT technicians, nobody is as smart as Alan. He’s very intelligent and good at what he does. We’re very blessed to have him.

“Our relationship with SIG has been wonderful. You can’t beat it because they keep the professional aspect in scope while also being a friend. Having that good relationship is critical to who we are.

“You can’t have a smooth operation if you don’t have a good relationship, especially with your IT people. Keith and Alan are good friends of ours.”

– Allen Proo – Executive Director – Happy Hands Education Center

Listen to Audio Excerpts:

[podcast]http://sigoklahoma.com/wp-content/uploads/2010/10/SIG-happy-hands-relationship.mp3[/podcast]

[podcast]http://sigoklahoma.com/wp-content/uploads/2010/10/SIG-happy-hands-critical-alan.mp3[/podcast]

[podcast]http://sigoklahoma.com/wp-content/uploads/2010/10/SIG-happy-hands-technology.mp3[/podcast]

What do we do?
We specialize in the design, implementation and support of integrated business solutions. To name a few:
* Integrated Financial Systems
* Document Management
* Network Management
* Healthcare Solutions
* Enterprise Network Security
* Network Design and Consulting

If you’re looking for a team of experienced technicians to find the right fix for your company’s back office needs, you’re in the right place! If you need immediate assistance, give us a call at: 918.227.9800

Or fill out the form below to contact us.

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